MCS-015 : Communication Skills...BCA (REVISED SYLLABUS) - IGNOU BCA COACHING JAIPUR

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IGNOU BCA- II  Second sem SYLLABUS-----------IGNOU JAIPUR

MCS-015 : Communication Skills

BLOCK 1: Skills Needed at the Work Place-I

Unit 1 : The Process of Communication
Introduction: What is Communication? The Process of Communication, Barriers to Communication, Different Types of Communication ,Written vs. Oral Communication, Different Types of Face-to-Face Interactions, Characteristics and Conventions of Conversation, Conversational Problems of Second/Foreign Language Users, Difference between Conversation and Other Speech Events.

Unit 2 : Telephone Techniques
Warm Up, Speaking and Listening: Commonly Used Phrases in Telephone Conversations, Reading: Conference Calls, Vocabulary,Writing and Listening: Leaving a Message, Grammar and Usage: The Perfect Tenses, Pronunciation: Contracted Forms.

Unit 3 : Job Applications and Interviews
Warm up, Reading, Vocabulary: Apply for a Job, Curriculum Vitae, Language Focus:Some Useful Words, Study Skills: Preparing for an Interview, Listening, Speaking,Writing.

Unit 4 : Group Discussions
Reading, Writing Skills, Listening: How to be Successful in a Group Discussion,Study Skills,Language Focus, Vocabulary, Speaking, Grammar: Connectives,Pronunciation.

Unit 5 : Managing Organisational Structure
Warm Up:Ability to Influence and Lead, Reading: The Role of a Manager, Vocabulary: Leadership, Speaking and Listening, Language Focus: Degree of Probability, Grammar: Modals, Writing: Reports, Pronunciation.

Unit 6 : Meetings
Reading: A Successful Meeting, Speaking: One to One Meetings, Language Focus: Opening, Middle and Close, Study Skills: Editing, Listening: Criteria for Successful Meetings, Vocabulary, Grammar: Reporting Verbs, Writing: Memos, Pronunciation: Stress According to Part of Speech.

Unit 7 : Taking Notes and Preparing Minutes
Taking Notes, The Note-taking Skill: The Essential Components, The Note-taking Skill: An Example Preparing Minutes, Format of Minutes, Language and Style of Minutes, Grammar: Using the Passive Voice.

Unit 8 : Presentation Skills-I
Reading: Presentation Skills, Grammar: Verbs often required in Presentations, Language Focus, Listening: Importance of Body Language in Presentations, Speaking: Preparing an Outline of a Presentation, Pronunciation.

Unit 9 : Presentation Skills-II
Reading: Structure of Presentation, Study Skills: Visual Aids, Ending the Presentation.Language Focus: Talking about Increase and Decrease, Grammar: Prepositions,Listening: PodPodium Panic, Speaking, Pronunciation: Emphasizing the ImportantWords
in Context.

Unit 10 : Negotiation Skills
Language Focus: Idiomatic Expressions, Study Skills: Process of Negotiations,Grammar: Phrasal Verbs, Listening: Effective Negotiations, Speaking, Writing.

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